You can stay on top of new leads with the Email Integration (works regardless of your email provider). Set up a Stream for new leads and use the integration to generate a notification right in the chat stream any time someone fills out a lead form. Some agencies create a task for each new lead, and when they have been contacted the agent assigned closes the task. No more losing track of email threads, overlapping communication, and dropped leads.
You can also post new call-in or referral leads to this Stream, or post them to an individual agent’s Stream.
Another useful way to leverage Email Integration is as file storage. Whenever a client signs a purchase agreement or other important document it can be automatically or manually forwarded to their Stream so it will always be available in your Hibox account.